I just wanted to acknowledge the great costumer service ACT provided me over this past week. As warm, summer months start to hit Santa Clara County, we are experiencing draught issues never seen before. Currently, we are no longer actively supplying water to numerous percolation ponds used to recharge the groundwater supply. As result of the current practice, we are experiencing dry back conditions in local ponds, resulting in numerous dead fish. Some of these recharge ponds are immediately adjacent to neighboring homes. With ACT’s support, we’ve already starting transporting dead fish offsite. Our project manager expressed his thanks to me for getting the offsite disposal coordinated in such a short timeframe. I can honestly say this was solely due to ACT’s effort – I just made the request. ACT continues to make me feel like a valued costumer.
I was quite pleased with ACT’s performance in support of my latest project, the replacement of a Waste Water Treatment unit. ACT’s role was to provide hazardous waste management in close coordination with multiple vendors on a very tight timeline. ACT provided temporary storage tanks for waste water while we decommissioned the old system and installed the new one. They provided transportation and disposal for both treatment sludge and the old tank. This involved confined space entry to accomplish tank cleaning, supply of a vacuum truck and end-dump for transport as well as labor to support the project. At project’s end they returned to clean out the temporary storage tanks and prepare them for return. All work was accomplished on time and in a professional manner.
The job went well. ACT was well-prepared and did a great job. They thoroughly decontaminated the area and took extra precautions to ensure no mercury was spread through the facility while removing the porosimeter. I was pleased with their service and performance. Thank you for a job well done.
ACT provided excellent and conscientious service for us. ACT was functional in our transition and carried out a significant job keeping the facility in compliance with regulatory agencies. ACT is reliable, honest and quick to respond to our needs. ACT carefully reviews and recommends alternative resources with competitive pricing. Overall, I have full confidence in ACT.
Our Account Manager and ACT in general have been outstanding in responsiveness to pick-ups and deliveries, including the delivery of preprinted HW labels. ACT meets our time schedules, including our sometimes short notice requests, with the utmost professionalism. ACT’s help with year-end reports and other data requests is timely and thorough. We have a good working relationship that I believe will continue well into the future. On a personal note: ACT has made my transition into EHS at my job a much smoother one. Thank you.
Based on my experience, I strongly recommend ACT for environmental-related services to other companies in the fields of design, manufacturing and distribution.
Our company uses ACT to haul away environmental wastes, and I’d recommend their service anytime. Our company’s Regional Account Representative is very responsive. ACT’s pricing is competitive and they do not nickel and dime you for each service that they provide. Other environmental professionals who use them also noted their customer service.
So, if you’re a small or medium-sized company, use them – they provide competitive pricing and very good customer service. I used to work for a large company, and ACT provided on-site turnkey services in addition to hazwaste hauling. Yes, if you use Clean Harbors, it may be cheaper. But ACT’s customer service cannot be beat.
Most hazwaste services are pricey and similar in cost. What makes ACT my choice is their customer service, compliance history and intellectual resources.
ACT has exceptional customer service. They are always very responsive and aim to meet the challenges of our company’s on-site hazardous waste management through their well-trained and very knowledgeable technicians.
I am really pleased with our decision to transfer waste service to ACT. The account manager was helpful and attentive with service set-up and the technician was informative, making the process so easy.
ACT has provided great service for us. You provide reliable service along with competitive pricing and you have done a great job at keeping us in compliance with the regulatory agencies.
I wanted to take a few minutes and thank you and your company for participating in our recent prescription take back event, which was very successful in both the quantity of prescription medications and medical sharps collected as well as positive community feedback. Citizens were grateful for the alternate drop off location and they were extremely happy to see we had sharps collection. I just wanted to take the time and thank you again. Your willingness to partner with the police department during this event reflects positively on you and your company’s commitment to public service and to the citizens of our county. I look forward to working with you again on future events.