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Our Commitment to Our Customers, Documented

Category:
Author: Marketing
Date: February 3, 2024

At ACTenviro, we strive to foster a company culture that values safety, family, professionalism and forward thinking. Our fifth core value is customer commitment, and it is no less important than the others. We take great pride in doing the right thing for our customers, and we try to take advantage of every opportunity to do so.

Since transitioning to our current customer survey platform last September, we have received 57 responses from regular customers. While we are of course happy to see positive ratings and read kudos, we value the constructive feedback even more. As positive thinking champion Norman Vincent Peale once said, “The trouble with most of us is that we would rather be ruined by praise than saved by criticism.”

We feel that continued progress is as close to perfection as one can get; there is always more to learn, there are always ways to improve. With that said, here are our aggregated results:

How do you rate your most recent service from ACTenviro?

Most Recent Service

How do you rate your overall level of service from ACTenviro?

Overall Level of Service

Particularly when considering that the bottom two options of “fair” and “poor” never show up, the results from our customer satisfaction surveys look great...but we must remain critical. For example, we must determine why customers rated their most recent service “Truly Exceptional” less often than they did for their overall level of service. Relatedly, we must ask ourselves how we can improve our service from Good to Great, and Great to Truly Exceptional. Throughout our company, from drivers to account managers, we must embrace our ability to contribute to a positive experience for our customers.

To show our appreciation and commitment to our customers who filled out the surveys, each customer’s account manager has hand-delivered a water bottle and addressed possible improvements. It is important to let our customers know that they are free to share their thoughts and feelings with us and that we will not take any criticism personally. By contrast, we see feedback as an opportunity to become a better company. This is attitude may explain why 84% of our customers are very likely to recommend us and an additional 9% are somewhat likely, as shown below:

Recommendations

Still, capitalizing on the 16% possible growth in “very likely to recommend” customers will be a key to our future success. We are hard at work on this and will report back on our progress next year!

ALL LOCATIONS

California
San Jose (Corporate Offices and Working
Facility)
967 Mabury Road
San Jose, CA 95133
Phone: (408) 548-5050
24.7 ER: (866) 348-2800
Fax: (408) 548-5052
Dixon
6940 Tremont Road
Dixon, CA 95620
Phone: (800) 559-3274
Los angeles
12235 Los Nietos Road
Santa Fe Springs, CA 90670
Phone: (714) 545-2191
SUNNYVALE
1210 Elko Drive
Sunnyvale, CA 94089
Phone: (408) 548-5050
Fax: (408) 548-5052
san diego
2010 W Mission Road
Escondido, CA 92029
Phone: (858) 925-2500
sacramento
4 Wayne Court, Building 9
Sacramento, CA 95829
Phone: (916) 299-4228
inland empire
600 Iowa Street
Redlands, CA 92373
Phone: (909) 406-4400
merced
265 Riggs Avenue
Merced, CA 95341
Phone: (209) 722-4228
Fax: (209) 722-8228
Oregon
portland
13600 SE Ambler Road
Clackamas, OR 97015
Phone: (971) 279-6780
New Mexico
ALBUQUERQUE
208 Murray Road SE
Albuquerque, NM 87105
Phone: (505) 445-9400
Fax: (505) 445-9401
ACTreatment (TSDF)
6137 Edith Boulevard NE
Albuquerque, NM 87107
Phone: (505) 349-5220
Fax: (505) 344-7986
El Paso
511 Highway 213
Chaparral, NM 88081
Phone: (575) 824-0164
ARIZONA
Phoenix
6212 S 75th Avenue #4
Laveen Village, AZ 85339
Phone: (602) 842-9160
Tucson
5568 N Camino De La Tierra
Tucson, AZ 85705
Phone: (520) 471-4672
Texas
dallas
4730 Bronze Way
Dallas, Texas 75236
Phone: (469) 518-6400
Fax: (469) 518-6402
HOUSTON
1700 North E Street
La Porte, TX 77571
Phone: (713) 568-2500
Fax: (713) 568-2501
Colorado
denver
4295 Kearney Street
Denver, CO 80216
Phone: (720) 386-2900
Pennsylvania
Fort Washington
500 Office Center Drive
Suite 400
Fort Washington, PA 19034
Phone: (626) 224-1666
Washington
spokane
1809 E. Houston Ave
Spokane, WA 99217
Phone: (509) 503-1300
Fax: (509) 503-1301
seattle
2923 S J Street
Tacoma, WA 98409
Phone: (253) 357-5200
Fax: (253) 357-5201
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