A hearty thank you to our valued clients that have responded to the customer satisfaction survey we recently began sending. Your feedback has been extremely helpful. Although we have received only ratings of good, great and truly exceptional (our survey also includes fair and poor options) for both our most recent and overall service levels, we have taken immediate action on any areas of improvement you flagged.
What gives us the greatest satisfaction is knowing that over 85% of you would be “very likely” to recommend our services to a business associate. We appreciate the fact that we have gotten a response rate of almost 25%, too.
We promise to repay your faith, beginning with a commitment to never resting in our continued quest to provide you with the best service possible.